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THE IMPACT OF CUSTOMER RELATIONSHIP MANAGEMENT ON PATIENT LOYALTY THROUGH PATIENT SATISFACTION AT PERKEBUNAN JEMBER CLINIC

DOI : 10.61796/icossh.v2i1.117
Fitria Dwi Rachmawati
215-221
Abstract : 199
VIEW ARTICLE : 399

ANALYSIS OF HEALTH SERVICE QUALITY AND PATIENT VALUES ON REVISIT INTEREST THROUGH OUTPATIENT SATISFACTION AT TAMANAN HEALTH CENTER

DOI : 10.61796/icossh.v2i1.184
Nia Damayanti , Toni Herlambang , Mohammad Thamrin
419-432
Abstract : 172
VIEW ARTICLE : 393

THE NEXUS BETWEEN JKN QUALITY, EMPLOYEE PERFORMANCE, AND PATIENT SATISFACTION

DOI : 10.61796/icossh.v2i1.213
Rumi Enggarwati , Retno Endah Supeni , Toni Herlambang
706-715
Abstract : 105
VIEW ARTICLE : 243

IMPLEMENTATION OF CUSTOMER RELATIONSHIP MANAGEMENT (CRM) ON PATIENT LOYALTY MEDIATED BY CUSTOMER BONDING AT PUSKESMAS JELBUK JEMBER

DOI : 10.61796/icossh.v2i1.207
Reni Septa Anggraeni , Haris Hermawan , Mohammad Thamrin
662-673
Abstract : 112
VIEW ARTICLE : 195

EXPLORATION OF FACTORS INFLUENCING PATIENT DECISIONS IN CHOOSING A BEAUTY CLINIC: A GROUNDED THEORY APPROACH

DOI : 10.61796/icossh.v2i1.191
Dian Alfiyatul Uliyah , Dwi Cahyono , Haris Hermawan
466-478
Abstract : 283
VIEW ARTICLE : 286

ANALYSIS OF THE QUALITY OF HEALTH SERVICES ON PATIENT SATISFACTION AT THE PUBLIC HEALTH CENTER : A LITERATURE REVIEW

DOI : 10.61796/icossh.v2i1.216
Aprilia Windarti , Toni Herlambang , Abadi Sanosra
740-748
Abstract : 175
VIEW ARTICLE : 256

ANALYSIS OF THE QUALITY OF ANTENATAL CARE (ANC) SERVICES AND USG SERVICE FACILITIES ON PATIENT SATISFACTION THROUGH THE COMPETENCE OF HEALTH WORKERS (STUDY ON PREGNANT WOMEN IN JEMBER DISTRICT)

DOI : 10.61796/icossh.v2i1.211
Sri Isna Amelia Ahmad
695-703
Abstract : 135
VIEW ARTICLE : 150

THE RELATIONSHIP BETWEEN PATIENT SATISFACTION AND THE QUALITY OF SERVICES INGENERAL HOSPITAL OF MUHAMMADIYAH UNIVERSITY OF JEMBER

DOI : 10.61796/icossh.v2i1.222
Yulita Erma Suryani , Toni Herlambang , Mohammad Thamrin
765-772
Abstract : 123
VIEW ARTICLE : 399

SYSTEMATIC REVIEW OF THE IMPLEMENTATION OF THE TECHNOLOGY ACCEPTANCE MODEL (TAM) IN HOSPITAL INFORMATION MANAGEMENT SYSTEMS (HIMS) FOR IMPROVING HEALTH SERVICE QUALITY AND PATIENT SATISFACTION: A SYSTEMATIC LITERATURE STUDY

DOI : 10.61796/icossh.v2i1.194
Wiwin Sri Niscahya Wati
515-531
Abstract : 411
VIEW ARTICLE : 499

SMALL BUSINESS MANAGEMENT: THE KEY TO SUCCESS– A STUDY ON ERFANET INTERNET TECHNICAL SERVICES

DOI : 10.61796/icossh.v2i1.223
Syaiful Mustofa
773-777
Abstract : 127
VIEW ARTICLE : 133
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