IMPLEMENTATION OF E-GOVERNMENT THROUGH THE SIDOARJO PEOPLE'S SERVICE SYSTEM (SIPRAJA) IN SIDOKERTO VILLAGE, BUDURAN DISTRICT, SIDOARJO REGENCY
Downloads
Objective: The use of information technology in public services represents a strategic initiative in bureaucratic reform, and the Sidoarjo Regency Government has introduced the SIPRAJA (Sidoarjo People’s Service System) application as an e-government innovation to enhance service quality. This study aims to examine the implementation of the SIPRAJA application in Sidokerto Village, Buduran District, Sidoarjo Regency, and to analyze the factors influencing its effectiveness. Method: A qualitative descriptive approach was employed with purposive sampling to determine research subjects, focusing on the Sidokerto Village Hall as the research locus. Data were collected through observation, interviews, and documentation, and analyzed using Edward III’s policy implementation indicators. Results: The findings reveal that SIPRAJA implementation in Sidokerto Village is relatively effective, with two-way communication established between the government and community, although challenges persist among elderly users. Human resources and infrastructure are generally adequate, yet limitations such as the absence of dedicated computers and recurring technical issues remain. The implementers demonstrate positive attitudes, and bureaucratic structures are functional but lack specific SOPs for SIPRAJA operations. Novelty: This research contributes by highlighting the practical challenges of e-government implementation at the village level and emphasizing the urgency of both technical and administrative improvements to optimize digital public services
N. Hairat and M. G. Suyuti, "Implementation of Service Standards According to Law Number 25 of 2009 at Segeri Health Center," By J. Ilm. Mhs. Siyasah Syar'Iyyah, vol. 1, no. 3, pp. 594–601, 2020.
Riska Chyntia Dewi and Suparno Suparno, "Realizing Good Governance Through Public Services," J. Media Adm., vol. 7, no. 1, pp. 78–90, 2022, doi: 10.56444/jma.v7i1.67.
Haura Atthahara, "E-GOVERNMENT-BASED PUBLIC SERVICE INNOVATION: A CASE STUDY OF THE OGAN LOPIAN APPLICATION OF THE COMMUNICATION AND INFORMATICS OFFICE IN PURWAKARTA REGENCY," Polit. Indonesian., vol. 3, pp. 66–77, 2018.
A. Irawan, "E-Government-Based Public Service System in the Regional Government of Merauke Regency," Soc. J. Adm. and Sos., vol. 7, no. 1, pp. 20–37, 2018, doi: 10.35724/sjias.v7i01.967.
M. H. Tamrin and A. Ambarwati, "Optimizing the Sidoarjo People's Service System (SIPRAJA) Towards Kalanganyar as a Digital Village," vol. 6, no. 6, pp. 127–134, 2022, doi: 10.31284/j.jpp-iptek.2022.v6i2.3612.
N. Mamoto, I. Sumampouw, and G. Undap, "Implementation of Village Infrastructure Development in the Use of Village Funds in 2017 (Study) of Ongkaw Ii Village, Sinonsayang District, South Minahasa Regency," J. Jur. Government Science., vol. 1, no. 1, pp. 1–11, 2018.
D. Annas, "Implementation of the Sidoarjo People's Service System (SIPRAJA) Policy in Banjarwungu Village, Sidoarjo Regency," Current J. Sos. and Hum., vol. 4, pp. 370–380, 2024.
L. Ningtias, "Implementation of the Sidoarjo People's Service System (SiPraja) in Boro Village, Sidoarjo Regency," pp. 1–10, 2023.
H. S. Khoirun Nisak, "The Implementation of the SIPRAJA Program in Realizing E-Government-Based Services in the Mining Village Government," pp. 1–10, 2023.
M. H. Pasaribu, "Implementation of an Action Research-Based Program in Improving Program Quality," Educ. Achiev. J. Sci. Res., vol. 2, no. 1, pp. 38–46, 2021, doi: 10.51178/jsr.v2i1.379.
Hi Nia, Emma, Qualitative Research Methods. 2024.
S. Miles, Huberman, "Qualitative Data Analysis," in 3, 3rd ed., Helen Salmon, Ed. SAGE Publications, Inc, 2014.
Kurniasih, "The Influence of Internal Communication and External Communication on Employee Performance," J. Manag. Rev.., vol. 5, no. 1, pp. 633–638, 2021, [Online]. Available: http://jurnal.unigal.ac.id/index.php/managementreviewdoi:http://dx.doi.org/10.25157/mr.v5i1.5176
A. Azmy, F. Ahzani, M. Susilowati, and L. Arif, "IMPLEMENTATION OF THE SIDOARJO PEOPLE'S SERVICE SYSTEM (SIPRAJA) AS A PUBLIC SERVICE INNOVATION," vol. 1, no. 6, pp. 206–213, 2020.
A. Rahmatillah, W. Alqarni, and Afrijal, "The Implementation of the Aceh Green Program Reviewed from the Perspective of Edward III Policy Implementation Theory," J. Ilm. Mhs. FISIP USK, vol. 8, no. 3, 2023, [Online]. Available: www.jim.unsyiah.ac.id/Fisip
R. Hanifah and I. U. Choiriyah, "Implementation of the Sidoajo People's Service System (SIPRAJA) in Tambaksumur Village, Waru District, Sidoarjo Regency," Web Sci. Int. Sci. Res. J., vol. 1, no. 3, p. 18, 2024, doi: 10.47134/webofscientist.v1i3.38.
Khasanah, "The influence of resources and the disposition of implementers on the successful implementation of the Family Hope Program (PKH) policy in Bandongan District, Magelang Regency," J. Mhs. Adm. State, vol. 2, no. 2, pp. 30–35, 2018, [Online]. Available: http://jom.untidar.ac.id/index.php/jman/article/view/334
I. Policy, S. Ministry, R. Sidoarjo, B. Kabupaten, and M. I. Wijaya, "Arus Jurnal Sosial dan Humaniora ( AJSH )," vol. 4, no. 2, pp. 370–380, 2024.
J. Beno, A. . Silen, and M. Yanti, "IMPLEMENTATION OF SECURITY AND ORDER POLICY IN NEW VILLAGE, SOUTH IBU DISTRICT, WEST HALMAHERA REGENCY," Arm Dent J., vol. 33, no. 1, pp. 1–12, 2022.
M. Mirza and S. Aisyah, "Analysis of Policy Implementation in the Management of State Border Areas in Riau Islands Province," JIAPI J. Adm. and Government Sciences. Indonesian., vol. 1, no. 1, pp. 14–34, 2020, doi: 10.33830/jiapi.v1i1.18.
E. I. Regita Cahya Prameswari, "IMPLEMENTATION OF SIPRAJA APPLICATION POLICY AS AN ADMINISTRATIVE SERVICE PROGRAM AT THE VILLAGE HALL OFFICE (A STUDY IN SEMAMBUNG VILLAGE, GEDANGAN DISTRICT, SIDOARJO REGENCY)," J. Researcher. Public Adm., vol. 4, pp. 140–148, 2024.
Copyright (c) 2025 Irma Fa'ada Ahzana, Lailul Mursyidah
This work is licensed under a Creative Commons Attribution 4.0 International License.
