THE EFFECTIVENESS OF REQUESTS FOR MOVING ARRIVALS TO SERVICES VIA ONLINE POPULATION AND CIVIL REGISTRATION ADMINISTRATION (PLAVON DUKCAPIL) SIDOARJO REGENCY
Downloads
Objective: This study aims to examine the effectiveness of the PLAVON DUKCAPIL online service in managing relocation applications in Sidoarjo Regency, with a focus on improving efficiency, accessibility, and transparency in population administration. Method: The research employed a qualitative descriptive approach, using Richard M. Steers’ effectiveness model, which emphasizes goal achievement, integration, and adaptation. Data were collected through observations, interviews, and documentation to capture perspectives from service providers and users. Results: The findings reveal that PLAVON has been relatively effective in accelerating service processes and reducing physical queues, thereby enhancing public access to population administration services. Nonetheless, several challenges remain, including limited infrastructure, high application volume, low levels of digital literacy, incomplete system integration, and unstable internet connectivity, all of which hinder optimal service delivery. To address these issues, the Department of Population and Civil Registration (Disdukcapil) has conducted routine evaluations and collaborated with universities to strengthen implementation. Novelty: This study contributes by applying Steers’ organizational effectiveness model to assess digital population administration services at the regional level, providing new insights into how structural, technological, and human factors intersect to influence the success of e-government innovations.
Sri Yulianty Mozin, Syarifah Arkani, and Siti Nurhaliza Labasir, "Public Services in an Administrative Perspective: Principles of Goods Categories, and Types of Services," Profit J. Management, Business and Accounting., vol. 4, no. 2, pp. 198–207, 2025, doi: 10.58192/profit.v4i2.3321.
S. H. Idrus, H. Akib, and A. I. Kesuma, "Optimization of Public Services through the Application of Good Governance Principles Review from Local and Global Perspectives," … Retrieved ISSN 2721.Pp. 2194–2205, 2024, [Online]. Available: https://www.ojs.cahayamandalika.com/index.php/jcm/article/view/3112%0Ahttps://www.ojs.cahayamandalika.com/index.php/jcm/article/download/3112/2523
Taufik, "Service Innovation as an Effort to Improve the Quality of Public Services in Kendari City Public Service Malls," Trajectories Public Adm., vol. 1, no. 2, pp. 132–140, 2024.
D. P. Ningrum and D. Hertati, "The Effectiveness of Online Via (Plavon) Services for Moving Letters Coming by the Sidoarjo Regency Population and Civil Registration Office," J. Manaj. Public and Policy. Public, vol. 6, no. 2, pp. 182–194, 2024, doi: 10.36085/jmpkp.v6i2.6002.
N. Fadillah and L. Mursyidah, "Table Of Content Article information ............................................ Idea of right," Indonesian. J. Law Econ. Rev.., vol. 14, no. 3, pp. 6–14, 2022.
M. A. Lawiya, S. E. M. Nirahua, and J. Mustamu, "The Implementation of Service Standards in accordance with Law Number 25 of 2009 concerning Public Services," LUTUR Law J., vol. 4, no. 1, pp. 19–26, 2023, doi: 10.30598/lutur.v4i1.10497.
I. K. Sholicha and T. A. Oktariyanda, "Public Service Innovation through Online Service Application (Plavon Dukcapil) by the Sidoarjo Regency Population and Civil Registration Office," PublishedPp. 2293–2302, 2023, doi: 10.26740/publika.v11n3.p2293-2302.
C. Iasha and P. Wulandari, "Implementation of Minister of Home Affairs Regulation No. 07 of 2019 concerning Online Population Administration Services," TheJournalish Soc. Gov., vol. 3, no. 4, pp. 291–301, 2022.
F. Rizki.M, "The Effectiveness of Services through the Sintren Application in Administrative Control of Moving Arrivals at the Population and Civil Registration Office of Cirebon Regency, West Java Province," Suparyanto and Rosad (2015), vol. 5, no. 3, pp. 248–253, 2020.
S. N. Amanah and O. Reviandani, "The Effectiveness of Children's Identity Card Services through the Klampid New Generation Application in Klampis Ngasem Village, Surabaya City," Indonesian. J. Public Adm., vol. 9, no. 1, pp. 68–77, 2023, doi: 10.52447/ijpa.v9i1.6825.
D. K. Takahepis, J. K. R., Kasenda, V., & Monintja, "The Effectiveness of Online Birth Certificate Services at the Manado City Population and Civil Registration Office," Governance, vol. 1, no. 2, pp. 1–8, 2021.
M. R. Ridwansyah, Rudiana, and T. R. Hakim, "The Effectiveness of the Implementation of E-Government in the JAKI Application (Jakarta Kini) in Public Services as a Manifestation of Smart City in DKI Jakarta," J. Adm. Government., vol. 4, no. 2, pp. 225–237, 2024.
N. V. Rahayu, H. Sukmana, P. Studi, A. Public, and M. Sidoarjo, "Public in Sukodono District, Sidoarjo Regency," vol. 12, no. December, pp. 262–272, 2022.
A. Putri Ramadanti, Nengyanti, and D. Mirani, "The Effectiveness of Mobile Family Planning Service Programs in Palembang City," PESIRAH J. Adm. Public, vol. 4, no. 1, 2024, doi: 10.47753/pjap.v4i1.95.
B. M. Firdausy and A. Lutfi, "The Effectiveness of Regional Apparatus Organizations in City Asset Management: A Study of the Depok City Regional Finance Agency," J. PolGov, vol. 5, no. 2, pp. 49–78, 2023, doi: 10.22146/polgov.v5i2.5344.
E. S. Pudjiarti and H. R. D. Putranti, "Integration of Strategic Flexibility and Organizational Learning Capabilities as Second-order Factors on Innovation and Company Performance," J. Management, Cooperative, and Entrep Manager., vol. 10, no. 1, p. 73, 2020, doi: 10.30588/jmp.v10i1.693.
M. S. Lestari, R. T. Yusnita, and A. Sutrisna, "The Influence Of Work Motivation And Adaptation Ability On Work Productivity (Census Of Employees Of The Barecore Section Of PT. "Scarlet Witch Hunt)," J. Manag. Econ. Account., vol. 2, no. 2, pp. 65–76, 2023, doi: 10.53697/jmea.v2i2.68.
N. Ani et al., "Effective Strategies in the Face of Global Dynamics: A Proven Organizational Change Management Approach," ADI Digit Business. Interdisciplinary (ABDI Journal), vol. 5, no. 2, pp. 56–63, 2024, [Online]. Available: https://doi.org/10.34306/abdi.v5i2.1174
J. Prastika et al., "Organizational Transformation: Adaptation Strategies in the Face of Changing Business Environments," J. Manaj. And Accountant., vol. 1, no. 3, pp. 35–41, 2024, [Online]. Available: https://doi.org/10.62017/wanargi
V. A. Huda and N. Aslami, "Change Management of Public Organizations: Overcoming Change Resistance," Manaj Forum., vol. 22, no. 2, pp. 174–183, 2024, doi: 10.61938/fm.v22i2.520.
Copyright (c) 2025 Rizky Sinta Nuriyah, Lailul Mursyidah
This work is licensed under a Creative Commons Attribution 4.0 International License.
