EFFECTIVENESS OF POPULATION REGISTRATION, MANAGEMENT AND DOCUMENT SERVICES (POEDAK) DISPENDUKCAPIL IN IMPROVING THE QUALITY OF POPULATION ADMINISTRATION SERVICES IN SEKAPUK VILLAGE, UJUNG PANGKAH GRESIK
Downloads
Objective: This study aims to analyze the effectiveness of implementing e-government through the Population Registration, Management, and Document Service (POEDAK) application developed by the Dispendukcapil in Sekapuk Ujung Pangkah Gresik Village. Method: A qualitative descriptive approach was employed, with data collected through interviews, observations, and documentation, and analyzed using Miles and Huberman’s interactive model. Results: The findings reveal that POEDAK has improved the efficiency of population administration services by reducing queues, accelerating the issuance of documents, and enhancing transparency and accountability in public services. Nevertheless, challenges remain, including low levels of digital literacy among residents, limited internet access, and technical difficulties in application usage. Efforts by the village government in conducting outreach and training have contributed to better community understanding and gradual adoption of digital services. Novelty: This research highlights how a village-level digital application can serve as a practical model for inclusive e-government implementation in rural contexts, emphasizing the interplay between technological infrastructure, community digital education, and responsive system management as critical factors for sustainable success.
N. A. Qothrunnada, J. Iswanto, D. Fitrotus, B. G. Hendrarti, and S. Subekan, “Transformasi Digital Lembaga Keuangan Syariah: Peluang dan Implementasinya di Era Industri 4.0,” Indones. J. Humanit. Soc. Sci., vol. 4, 2023, [Online]. Available: https://ejournal.iai-tribakti.ac.id/index.php/IJHSS
A. Ashari and S. Sallu, “Digitalisasi Kualitas Pelayanan Publik di Dinas Kependudukan dan Pencatatan Sipil,” remik, vol. 7, no. 1, pp. 342–351, Jan. 2023, doi: 10.33395/remik.v7i1.11984.
A. B. Santoso and A. Riyadh, “Analysing Poedak Application Efficiency in Rural Population Administration,” Indones. J. Public Policy Rev., vol. 23, pp. 1–10, 2023, doi: 10.21070/ijppr.v23i0.1325.
Ilim Nafisatul, Khairul Wahyudi A., Kurniadi Fadlan, Hairunnisa Siti, and Isa Anshori M., “Pengaruh Pengalaman Kerja, Pelatihan, dan Motivasi Kerja Karyawandalam Meningkatkan Kinerja Karyawan,” J. Manaj. Dan Bisnis Ekon., vol. 2, no. 1, pp. 39–54, 2024.
S. A. M. Babys, E. Prayitno, D. Prodi, I. Komunikasi, and E. Benu, “ANALISIS FAKTOR-FAKTOR PENGHAMBAT PENGEMBANGAN DESA DIGITAL DI INDONESIA,” 2024.
A. Yunaningsih, D. Indah, and F. E. Septiawan, “Upaya Meningkatkan Kualitas Layanan Publik Melalui Digitalisasi,” 2021.
J. P. Lukman, D. Ahmad, R. Sakir, and A. R. Sakir, “Transformasi Digital dalam Administrasi Publik: Peluang dan Tantangan,” Mult. J. Glob. Multidiscip., vol. 2, pp. 1042–1049, 2024, [Online]. Available: https://journal.institercom-edu.org/index.php/multipleINSTITERCOMPUBLISHERhttps://journal.institercom-edu.org/index.php/multiple
K. Tauhid and ; | Kartini, “Faktor Pendukung Keberhasilan dan Faktor Penghambat Penerapan Aplikasi Simpeldesa di Desa Cijayanti,” 2024.
A. Z. A. Hasani, Afifuddin, and Khoiron, “Inovasi Pelayanan Publik Pada Dinas Kependudukan dan Pencatatan Sipil Kabupaten Gresik (Studi Kasus Penerapan Aplikasi Poedak (Pelayanan Online Pendaftaran Administrasi Kependudukan) Dalam Pembuatan KTP (Kartu Keluarga) dan KK (Kartu Keluarga),” J. Respon Publik, vol. 17, no. 5, pp. 85–91, 2023.
T. D. Handayani and I. Rodiyah, “Analisis Kualitas Pelayanan Administrasi Kependudukan : Aplikasi Plavon Dukcapil di Pemerintah Desa Gempolsari,” vol. 6, no. 1, pp. 57–74, 2024.
D. Juprihantoro and G. W. Pradana, “INOVASI APLIKASI PELAYANAN VIA ONLINE (PLAVON) DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN SIDOARJO,” Publika, 2023, doi: 10.26740/publika.v11n2.p1747-1762.
A. B. Widhi, “Efektivitas Layanan E-Catalogue Oleh Direktorat Pasar Digital Pengadaan Pada Lembaga Kebijakan Pengadaan Barang Dan Jasa Pemerintah (LKPP),” Polit. Gov. Stud., vol. 13, no. 1, pp. 31–43, 2023.
Creswell, “Landasan Teori Metode Kualitatif,” Stud. Interak. Simbolik Pada Anggota Komunitas Fast Rider di Bandung, pp. 71–92, 2021.
A. Rijali, “Analisis Data Kualitatif Ahmad Rijali UIN Antasari Banjarmasin,” vol. 17, no. 33, pp. 81–95, 2021.
M. R. Fadli, “Memahami desain metode penelitian kualitatif,” HUMANIKA, vol. 21, no. 1, 2021, doi: 10.21831/hum.v21i1.38075.
A. S. Auliandini, “J U R N A L P R A X I S I D E A L I S IMPLEMENTASI E-GOVERNMENT BERBASIS APLIKASI SIMPELDESA DALAM SISTEM PELAYANAN DI DESA CIBURUY KECAMATAN PADALARANG KABUPATEN BANDUNG BARAT”, doi: 10.36859/jp.v1i1.2808.
M. Mariam and I. Kudus, “Analisis Penerapan Electronic Government (E-Gov) Di Desa Sekarwangi Kecamatan Soreang Kabupaten Bandung,” Neo Politea, vol. 3, no. 2, pp. 39–50, 2022, doi: 10.53675/neopolitea.v3i2.1081.
P. Haniko et al., “Menjembatani Kesenjangan Digital: Memberikan Akses ke Teknologi, Pelatihan, Dukungan, dan Peluang untuk Inklusi Digital,” J. Pengabdi. West Sci., vol. 2, no. 05, pp. 306–315, 2023, doi: 10.58812/jpws.v2i5.371.
M. A. Hendrawan, Y. Afandi, N. Fiernaningsih, and P. Herijanto, “Sosialisasi dan pelatihan administrasi persuratan untuk warga melalui pemanfaatan SIMBEROD dan penguatan kapasitas perangkat desa di Desa Tulusbesar Kecamatan Tumpang Kabupaten Malang,” vol. 8, pp. 3370–3380, 2024.
B. Rahman, “Analisis Manfaat Data Digital Spasial Bagi Desa,” Pondasi, vol. 27, no. 1, p. 88, 2022, doi: 10.30659/pondasi.v27i1.22891.
Copyright (c) 2025 Amelia Ruli Nadiah, Isnaini Rodiyah
This work is licensed under a Creative Commons Attribution 4.0 International License.
