THE ROLE OF INNOVATION WORK BEHAVIOR IN MEDIATING SOCIAL SUPPORT AND WORK ENGAGEMENT ON SIDEDIWASDA OPERATOR PERFORMANCE
Downloads
Objective: The implementation of public service innovations is a pivotal step towards enhancing governance effectiveness. This study examines the role of social support, work engagement, and innovative work behavior (IWB) in improving the performance of operators using the SIDEDIWASDA application in Banyuwangi Regency. Despite its potential, challenges in optimizing application utilization indicate performance gaps among operators. This study aims to analyze the direct and indirect effects of social support and work engagement on operator performance, mediated by IWB. Method: Using a quantitative descriptive and verifiable approach, data were collected from 124 respondents through purposive sampling. The analysis utilized the Structural Equation Model (SEM) with WarpPLS. Results: Results indicate that social support and work engagement have significant direct effects on operator performance, with path coefficients of 0.298 and 0.249, respectively (p = 0.001). Both variables also significantly influence IWB (0.394 and 0.384, p = 0.001). Furthermore, IWB significantly enhances performance (0.346, p = 0.001) and mediates the effects of social support (0.136, p = 0.014) and work engagement (0.133, p = 0.016) on performance. Novelty: This study concludes that fostering innovation behaviors through supportive work environments and engaged employees enhances operator performance. It recommends continuous capacity-building programs and collaborative work cultures to maximize application effectiveness and deliver superior public services.
Arikunto, S. (2019). Prosedur Penelitian: Suatu Pendekatan Praktik (revised edition). Rineka Cipta.
Bairizki, A. (2020). Manajemen Sumber Daya Manusia (Tinjauan Strategis Berbasis Kompetensi)-Jilid 1. books.google.com. https://books.google.com/books?hl=en&lr=&id=0CYTEAAAQBAJ&oi=fnd&pg=P P1&dq=organisasi+organizational+msdm+mananajemen+sumber+daya+manus ia+buku+kinerja&ots=pw_bFgzlNi&sig=pjDRIXyzOzfBr2Y1YPA3sPwRc0A
Contreras, F., Baykal, E., & Abid, G. (2020a). E-Leadership and Teleworking in Times of COVID-19 and Beyond: What We Know and Where Do We Go. Frontiers in Psychology, 11, 590271. https://doi.org/10.3389/FPSYG.2020.590271/BIBTEX
Contreras, F., Baykal, E., & Abid, G. (2020b). E-leadership and teleworking in times of COVID-19 and beyond: What we know and where do we go. Frontiers in Psychology, 11, 590271. https://doi.org/10.3389/fpsyg.2020.590271
Davidson, R., & Chang, M. (2023). Bridging engagement and performance through innovative behaviors: A longitudinal analysis. Journal of Applied Psychology, 108(4), 612–628. https://doi.org/10.1037/apl0000982
De Jong, J., & Den Hartog, D. (2007). How leaders influence employees’ innovative behaviour. European Journal of Innovation Management, 10(1), 41–64. https://doi.org/10.1108/14601060710720546
Dessler, G. (2021). Fundamentals of Human Resource Management. Pearson. [8] Ghozali, I. (2021). Structural Equation Modeling: Metode Alternatif dengan Partial Least Square (PLS) (4th ed.). Universitas Diponegoro.
Gonzalez-Martinez, E., Rodriguez-Lopez, N., & Santos-Villa, R. (2024). Innovation work behavior in digital public services: Analysis and implications. Public Administration Review, 84(1), 89–103. https://doi.org/10.1111/puar.13759
Haedar, C. S. Z., Sendow, G. M., & Kawet, R. (2021). Pengaruh Employee Engagement, Beban Kerja dan Kepuasan Kerja Terhadap Kinerja Karyawan Di PT Pegadaian (Persero) Kantor Wilayah V Manado. Jurnal EMBA : Jurnal Riset Ekonomi, Manajemen, Bisnis Dan Akuntansi, 9(3), 7–15. https://doi.org/10.35794/EMBA.V9I3.34527
Handoko, T. H. (2019). Manajemen. BPFE.
Insani, P. A. (2020). Digitalisasi Sistem Administrasi Pemerintah: Menuju Smart Governance. Jurnal Administrasi Publik, 12(1), 15–27. https://doi.org/10.23887/jap.v12i1.234
Isa, E. S. A. I., & Muafi, M. (2022). Human Capital, Organizational Learning and Their Effects on Innovation Behavior and Performance of Banking Employees. International Journal of Finance & Banking Studies (2147-4486), 11(1), 01–18. https://doi.org/10.20525/IJFBS.V11I1.1533
Kumar, P., & Singh, G. (2022). Using social media and digital marketing tools and techniques for developing brand equity with connected consumers. … Media Advertising and Building Consumer …. https://www.igi-global.com/chapter/using- social-media-and-digital-marketing-tools-and-techniques-for-developing-brand- equity-with-connected-consumers/305419
Kustya, N. D., & Nugraheni, R. (2020). Analisis Pengaruh Work Engagement dan Kepemimpinan terhadap Kinerja Karyawan melalui Komitmen Organisasional sebagai Variabel Intervening (Studi pada Kantor Pusat PDAM Tirta Moedal Kota Semarang). Diponegoro Journal of Management, 9(2).
Marliana, M., & Suyuthi, N. F. (2024). Pengaruh Kompetensi Sumber Daya Manusia Dan Dukungan Sosial Terhadap Kinerja Pegawai Organisasi Perangkat Daerah (OPD) Kecamatan Penajam Kabupaten Penajam Paser Utara. Journal of Management and Social Sciences,3(1), 307–326. https://doi.org/10.55606/JIMAS.V3I1.1058
Nienaber, H., & Martins, N. (2020). Exploratory study: Determine which dimensions enhance the levels of employee engagement to improve organisational effectiveness. TQM Journal, 32(3), 475–495. https://doi.org/10.1108/TQM-05- 2019-0151
Nisa, A., Janitra, S., Emilisa, N., & Aldebaran, G. J. (2024). Pengaruh Spiritual Leadership dan Employee Resilience terhadap Employee Performance Dimediasi Work Engagement di Bank BUMN Jakarta Timur. Jurnal Syntax Admiration, 5(7), 2486–2499. https://doi.org/10.46799/JSA.V5I7.1268
Novitasari, D., Asbari, M., Purwanto, A., Fahmalatif, F., Sudargini, Y., Hidayati, L. H., & Wiratama, J. (2021). The Influence of Social Support Factors on Performance: A Case Study of Elementary School Teachers. International Journal of Social and Management Studies, 2(1), 41–52. https://doi.org/10.5555/ijosmas.v2i1.6
Pasaribu, E. A., Wolor, C. W., & Saragih, R. (2021). The influence of social support, work engagement, and job satisfaction on nurse performance. Management Science Letters, 11(4), 1401–1408. https://doi.org/10.5267/j.msl.2020.11.015
Pasaribu, M. D., Lumbanraja, P., & Rini, E. S. (2021). Analisis Beban Kerja Dan Dukungan Sosial Terhadap Kinerja Perawat Rumah Sakit Umum Bethesda Gunungsitoli Dengan Kejenuhan Perawat Sebagai Variabel Intervening. Jurnal Manajemen Terapan Dan Keuangan, 10(3), 606–618. https://doi.org/10.22437/jmk.v10i03.13988
Peterson, K., & Kim, J. (2024). Team innovation and performance: The role of social support in collaborative environments. Team Performance Management, 30(1), 22–38. https://doi.org/10.1108/tpm.2024.01.002
Rahman, F. (2019). Analisis Efisiensi Waktu dalam Penerapan Sistem Manajemen Tamu Digital. Jurnal Informatika Terapan, 5(1), 28–41. https://doi.org/10.25124/jit.v5i1.342
Rodriguez-Sanchez, A. M., Hakanen, J. J., & Perhoniemi, R. (2023). Work engagement and performance: A study of engaged employees across sectors. Journal of Occupational Health Psychology, 28(3), 244–259. https://doi.org/10.1037/ocp0000334
Schaufeli, W. B., & Bakker, A. B. (2016). Work engagement: A handbook of essential theory and research. Psychology Press. https://doi.org/10.4324/9781315468389
Setyawati, S. M., & Nugrohoseno, D. (2019). Praktik SDM, Job Crafting Dan Work Engagement Terhadap Kinerja Karyawan. Jurnal Ilmu Manajemen (JIM), 7(3). https://ejournal.unesa.ac.id/index.php/jim/article/view/28702
Singh, R., & Patel, V. (2024). Engagement-innovation relationship: Understanding the mechanisms and outcomes. Journal of Business Research, 158, 113789. https://doi.org/10.1016/j.jbusres.2023.113789
Sugiyono. (2019). Metode Penelitian Kuantitatif, Kualitatif, dan R&D (revised edition). Alfabeta.
Sulaikah, S., Maharani, A., & Hidayah, Z. (2021). Peran Kesejahteraan Psikologis, Dukungan Sosial Sebagai Mediasi Dalam Pengaruh Pengalaman Kerja Dan Kompetensi Manajerial Terhadap Kinerja Pegawai. Jurnal Ilmiah Mandala Education, 7(3).
Thompson, M., Wilson, K., & Brown, S. (2024). Social support and innovation implementation: A longitudinal investigation. Journal of Change Management, 24(1), 78 95. https://doi.org/10.1080/14697017.2023.2214578Undang-UndangNomor25Tahun. (2009). https://peraturan.bpk.go.id/Details/38748/uu-no 25-tahun-2009
Wang, L., & Liu, X. (2024). Work engagement and job performance: A meta-analytic review of 87 studies. Journal of Organizational Behavior, 45(1), 23–42. https://doi.org/10.1002/job.2024.45.1.23
Wibowo, H., & Susanto, D. H. (2018). Peran Delegasi Antar Generasi Perusahaan Dalam Guild Family Business Di Universitas Ciputra. PERFORMA, 3(4), 532– 541. https://doi.org/10.37715/JP.V3I4.766
Yadav, R., Khanna, A., Panday, P., & Dasmohapatra, S. (2019). An Analytical Study of Quality of Work Life & Organisational Commitment and Their Relation with Revenue per Employee of Major IT Companies in India. Journal of Human Resource and Sustainability Studies, 07(02), 284–301. https://doi.org/10.4236/JHRSS.2019.72018
Yamamoto, H., & Tanaka, S. (2023). Innovation work behavior and performance in technology-driven environments. Journal of Technology Management, 18(4), 389–405. https://doi.org/10.1108/jtm-06-2023-0067
Yulianto, B., Yulianto, B., Kagoya, T., & Sholihin, A. (2023). Pengaruh Keterampilan Kerja Dan Pengetahuan Terhadap Kinerja Pegawai Pada Dinas Sumber Daya Air Dan Bina Marga Kota Surabaya. Innovative: Journal Of Social Science Research, 3(5), 2888–2901. https://j-innovative.org/index.php/Innovative/article/view/5177
Zhang, Y., & Chen, L. (2023). Social support and employee resilience in technology firms: Impact on productivity. International Journal of Human Resource Management, 34(5), 891–909. https://doi.org/10.1080/09585192.2023.0472915
Copyright (c) 2025 Prayogi Wicaksono, Arik Susbiyani, Amalina Maryam Zakiyyah
This work is licensed under a Creative Commons Attribution 4.0 International License.
